FREQUENTLY ASKED QUESTIONS

Do you accept same day delivery?

Yes, we offer Same Day Delivery via Grab, Lalamove, or your preferred courier (Shipping Fee upon booking).

How many days does it take to ship packages and how much?

Standard Shipping via J&T:
Metro Manila: 1-3 days - ₱100
Luzon: 1-5 days - ₱110
Visayas: 3-7 days - ₱115
Mindanao: 3-7 days - ₱120

Do you offer customization or personalization options?

Absolutely! Feel free to contact us directly on any platform, and we can discuss customization options.

Can I cancel or modify my order after it's been placed?

Unfortunately, orders cannot be canceled once checkout is complete. However, you can modify your order by messaging us as soon as possible.

What payment methods do you accept?

We accept Gcash, BDO, and GoTyme Bank Transfer.

What is your return/exchange policy?

Regrettably, we are unable to accept returns or exchanges. Prior to shipping, we meticulously inspect each item to ensure it is complete, secure, and meets our quality standards.

How do I care for my garments?

Machine Wash Cold: Preserve colors and prevent shrinkage by washing garments in cold water. Gentle Cycle: Use a gentle cycle to avoid stretching or damaging delicate fabrics.
Use Mild Detergent: Opt for a mild detergent to avoid harsh chemicals that can damage fabrics. Avoid Bleach: Bleach can weaken fibers and cause discoloration, so it's best to avoid it.
Air Dry or Low Heat: Preserve elasticity and prevent shrinking by air drying whenever possible. If using a dryer, use a low heat setting.
Iron with Caution: To avoid scorching or damaging delicate fabrics, iron clothing inside out on low heat. Store Properly: Hang clothing to prevent wrinkles, or fold neatly to avoid creasing. Store in a cool, dry place away from direct sunlight.
Handle with Care: Prevent stretching or tearing of fabrics by avoiding rough handling or excessive pulling.